Head of Educational Technology Learning Spaces

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 110,000 - 124,000; Full time

Job summary

The University of North Carolina at Chapel Hill seeks a Head of Educational Technology Learning Spaces to lead Classroom Hotline, Learning Space Design, and Carolina Print Hub. This EHRA Non-Faculty role requires strategic oversight, staff supervision, and a focus on delivering reliable audio-visual services across 200+ classrooms.

You will guide budgeting, vendor coordination, and the development of operational standards to support innovative teaching and learning, and you will help advance

Qualifications

• Demonstrated knowledge of project management principles, practices, and methodologies.
• Strong interpersonal skills, planning, organizing, communication skills, and attention to detail.
• Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including responsibility for service delivery, operational planning, and customer support.
• Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies.
• Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness.

Responsibilities

• Provide leadership and operational oversight for the unit’s primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub.
• Oversee audio-visual design, maintenance, lifecycle management, and support for faculty teaching in 200+ general purpose classrooms scheduled by the University Registrar.
• Coordinate AV renovations in campus locations and support service delivery and customer support.
• Develop strategic plans, manage budgets, coordinate vendors, and establish operational standards for reliable, accessible technology services.
• Advance teaching and learning by overseeing deployment, maintenance, and support of classroom technologies across general-purpose learning spaces.

Skills

Project management

Interpersonal skills

IT service operations

AV technologies

Strategic planning

Education

Master’s degree

Bachelor’s degree

Job description

Department:

ITS - Educational Technologies-606000

Career Area :

Information Technology

Posting Open Date:

10/28/2026

Application Deadline:

11/16/2026

Open Until Filled:

No

Position Type:

Permanent Staff (EHRA NF)

Working Title:

Head of Educational Technology Learning Spaces

Appointment Type:

EHRA Non-Faculty

Position Number:

00051453

Vacancy ID:

NF0010145

Full Time/Part Time:

Full-Time Permanent

FTE:

1

Hours per week:

40

Position Location:

North Carolina, US

Hiring Range:

$110,000 - $124,016

Proposed Start Date:

11/30/2026

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.

Position Summary:

This position provides leadership and operational oversight for the unit’s primary service areas: Classroom Hotline, Learning Space Design, and Carolina Print Hub. The Classroom Hotline provides audio-visual design, maintenance, lifecycle management, and support for faculty teaching in 200+ general purpose classrooms scheduled by the University Registrar. Learning Space Design services provide consultations, planning, design, and coordinating services for audio-visual renovations in other campus locations. Carolina Print Hub provides student-fee funded printing services through a distributed network of more than 70 campus printing locations.
The position is responsible for strategic planning, service delivery, staff supervision, budget management, vendor coordination, and the development of operational standards that ensure reliable, accessible, and innovative technology services. Working collaboratively across the University, the position advances teaching and learning by overseeing the deployment, maintenance, and support of audio-visual classroom technologies that enable faculty to effectively deliver instruction in general-purpose learning spaces.

Minimum Education and Experience Requirements:

Master’s and 1-2 years’ experience; or Bachelors and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience:

• Demonstrated knowledge of project management principles, practices, and methodologies.
• Strong interpersonal skills, planning, organizing, communication skills, and attention to detail.
• Demonstrated experience managing technical support, audiovisual, classroom technology, or IT service operations, including responsibility for service delivery, operational planning, and customer support.
• Knowledge of audiovisual technologies, learning spaces, and classroom technology ecosystems, including classroom presentation systems, conferencing, digital displays, and related technologies.
• Ability to balance strategic initiatives with day-to-day operational responsibilities, demonstrating sound judgment, problem-solving skills, and organizational effectiveness.

Preferred Qualifications, Competencies, and Experience:

• Experience supporting classroom technology, learning spaces, or audiovisual services in a higher education environment.
• Experience working with facilities professionals, vendors, or construction teams on technology planning, design, and implementation projects.
• Experience managing technology lifecycle and replacement programs, including budgeting, procurement, inventory management, and long-term planning.

Special Physical/Mental Requirements:

The position requires the ability to lift and maneuver audio/video components, ascend ladders, situational awareness and the ability to perform technical task under time pressure, while collaborating with multiple units across campus.

Campus Security Authority Responsibilities:

Not Applicable.