Guest Services Leader: Elevate Every Guest Experience

CoralTree Hospitality; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

CoralTree Hospitality is seeking a Guest Services Manager in Boston to lead frontline operations, elevate guest experiences, and support daily department activities while modeling exceptional service and operational excellence.

You will supervise Guest Services Representatives, Concierge, Bell/Door and Operator teams, coach staff through training and feedback, and ensure smooth arrivals and departures while protecting brand standards and driving guest satisfaction.

Qualifications

• Previous leadership experience in hotel guest services.
• Proven ability to coach and develop frontline teams.
• Strong communication and problem-solving skills.

Responsibilities

• Lead daily operations on the floor and support the team.
• Coach and develop Guest Services staff through ongoing feedback.
• Oversee arrivals, departures, and in-house guest requests.
• Manage shift scheduling and ensure coverage across teams.
• Collaborate with Housekeeping, Sales, Engineering and Security.
• Monitor guest feedback and drive service recovery.
• Ensure adherence to brand standards and front office procedures.

Skills

People leadership

Guest service

Communication

Team coaching

Job description

CoralTree Hospitality is seeking a Guest Services Manager in Boston to lead frontline operations, elevate guest experiences, and support daily department activities while modeling exceptional service and operational excellence.

You will supervise Guest Services Representatives, Concierge, Bell/Door and Operator teams, coach staff through training and feedback, and ensure smooth arrivals and departures while protecting brand standards and driving guest satisfaction.