Guest Services Lead - Reservations & Experience

Aramark; Stone Mountain (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Stone Mountain Park & Attractions is seeking a Gate Lead to manage the guest services team at Stone Mountain. You will schedule daily tasks, train staff, and ensure high-quality customer service while assisting with reservations and registrations.

The role requires strong communication, organization, and problem-solving skills. On-site position with potential for process improvements and QA participation to elevate guest experiences.

Qualifications

• Supervisory and team-lead capabilities.
• Excellent guest service skills.
• Strong communication and interpersonal abilities.
• Ability to train staff on procedures.

Responsibilities

• Schedules and assigns daily work for guest services team and oversees completion of tasks.
• Trains and guides staff on duties, customer service, systems, and procedures.
• Greet guests and anticipate their needs while maintaining high service standards.
• Handle service recovery for unsatisfied guests and resolve issues.
• Book reservations and coordinate registration.
• Operate a register and process cash/credit transactions.
• Answer calls and emails and relay messages as needed.
• Maintain positive attitude and exceptional guest service at all times.
• Reconcile disputed charges and participate in QA programs.

Skills

Supervisory experience

Guest services

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

Aramark Stone Mountain Park & Attractions is seeking a Gate Lead to manage the guest services team at Stone Mountain. You will schedule daily tasks, train staff, and ensure high-quality customer service while assisting with reservations and registrations.

The role requires strong communication, organization, and problem-solving skills. On-site position with potential for process improvements and QA participation to elevate guest experiences.