Gate Lead – Stone Mountain Park & Attractions

Aramark; Stone Mountain (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Aramark Stone Mountain Park & Attractions is seeking a Gate Lead to manage the guest services team at Stone Mountain. You will schedule daily tasks, train staff, and ensure high-quality customer service while assisting with reservations and registrations.

The role requires strong communication, organization, and problem-solving skills. On-site position with potential for process improvements and QA participation to elevate guest experiences.

Qualifications

• Supervisory and team-lead capabilities.
• Excellent guest service skills.
• Strong communication and interpersonal abilities.
• Ability to train staff on procedures.

Responsibilities

• Schedules and assigns daily work for guest services team and oversees completion of tasks.
• Trains and guides staff on duties, customer service, systems, and procedures.
• Greet guests and anticipate their needs while maintaining high service standards.
• Handle service recovery for unsatisfied guests and resolve issues.
• Book reservations and coordinate registration.
• Operate a register and process cash/credit transactions.
• Answer calls and emails and relay messages as needed.
• Maintain positive attitude and exceptional guest service at all times.
• Reconcile disputed charges and participate in QA programs.

Skills

Supervisory experience

Guest services

Customer service

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

Gate Lead – Stone Mountain Park & Attractions

Requisition #: 669812

Location: Stone Mountain, GA, US

Career Area: Retail + Customer Service

Information at a Glance

Job Description

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. May also be responsible for oversight or delegation of responsibilities within the guest services operation including luggage transport.

Job Responsibilities

• Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
• Trains and guides guest service staff on job duties, customer service, systems, and procedures
• Greet and provide customer service to guests while anticipating their needs
• Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
• Book reservations and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions
• Answers phone calls and emails and deliver messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Reconciles disputed guest charges.
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.