Guest Services Lead & On-Duty Manager

Salvation Army Tucson; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

The Salvation Army Tucson seeks a Lead Guest Services Associate I to deliver outstanding customer service in-person, by phone, and by email. You will act as Manager-On-Duty, handling incidents and reporting, while supervising Guest Services staff under the direction of the Membership Coordinator.

You will oversee training, cash handling, and membership/class sales, ensuring accurate data and adherence to procedures. This role emphasizes teamwork, confidentiality, and emergency response readiness.

Qualifications

• At least 2 years’ experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility.
• At least 1 year experience in a supervisory capacity.

Responsibilities

• Provide excellent customer service to the community; ensure that all guests receive prompt, friendly and efficient service.
• Assist in the training and oversight of Guest Services Associates in the gymnasium.
• Maintain all Kroc Center cash handling and Accounting procedures.
• Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
• Perform tracking and record keeping as needed and at the direction of the Membership Department.
• Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors.
• Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
• Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings and maintain training, as required.
• Maintain confidentiality.
• Assist in emergency situations, completing, calling in and filing reports appropriately.

Skills

Customer service

Leadership

Communication

First Aid/ CPR/ AED

Empathy

Job description

The Salvation Army Tucson seeks a Lead Guest Services Associate I to deliver outstanding customer service in-person, by phone, and by email. You will act as Manager-On-Duty, handling incidents and reporting, while supervising Guest Services staff under the direction of the Membership Coordinator.

You will oversee training, cash handling, and membership/class sales, ensuring accurate data and adherence to procedures. This role emphasizes teamwork, confidentiality, and emergency response readiness.