Front Desk & Intake Support Specialist

Salvation Army Tucson; Oakland (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Salvation Army Tucson is seeking a capable individual to supervise program participants and maintain facility security. The role requires handling daily needs, monitoring entry, answering calls, and keeping logs with confidentiality in mind.

Attention to detail, strong communication, and experience in social services are valued. A valid CA driver license and vehicle training may be required. This is a full-time on-site position with responsibilities across front office and program support.

Qualifications

• High school diploma or equivalent.
• Minimum one year social service experience preferred.
• ServSafe Food Handlers Certification.
• Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle.
• Must be 21 years or older.
• Complete The Salvation Army vehicle course training.

Responsibilities

• Assist participants with daily needs and basic problem solving.
• Monitor all persons entering and exiting the building.
• Answer phones and direct inquiries.
• Maintain daily logs and safety records.
• Oversee participants cleaning and daily chores.
• Conduct data entry and routine checks.
• Maintain confidentiality and HIPAA standards.
• Manage front office procedures and filing systems.
• Respond to emails and voicemails regularly.

Skills

Homeless services knowledge

Confidentiality

Written and verbal communication

MS Office suite

Time management

Organizational skills

Telephone etiquette

Problem solving

Education

High school diploma or equivalent

Tools

PC

Fax Machine

Telephone

Calculator

Copier

Printer

Job description

The Salvation Army Tucson is seeking a capable individual to supervise program participants and maintain facility security. The role requires handling daily needs, monitoring entry, answering calls, and keeping logs with confidentiality in mind.

Attention to detail, strong communication, and experience in social services are valued. A valid CA driver license and vehicle training may be required. This is a full-time on-site position with responsibilities across front office and program support.