Lead Guest Services Associate- SC/KROC San Diego-13-004

The Salvation Army Southern California; San Diego (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

A nonprofit organization in San Diego is seeking a Lead Guest Services Associate to provide quality customer service and oversee Guest Services Associates. The role requires at least 2 years of relevant experience, the ability to communicate effectively, and is part-time. The ideal candidate should have skills in customer service and teamwork, and bilingual candidates in Spanish are preferred. This position emphasizes community service and support.

Qualifications

• At least 2 years’ experience as a Guest Services Associate or similar.
• At least 1 year of supervisory experience.
• Bilingual in Spanish preferred.
• Bilingual (Spanish) preferred.
• Must be at least 21 years.
• Ability to communicate effectively with customers, peers & supervisors.
• Ability to work in a fast-paced, team environment and maintain poise under pressure.
• Ability to empathize and communicate with all populations, including low-income and vulnerable individuals.

Responsibilities

• Provide excellent customer service to guests.
• Train and supervise Guest Services Associates.
• Process sales of memberships and programs.
• Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
• Perform tracking and record keeping as needed and at the direction of the Membership Department.
• Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors.
• Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
• Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings and maintain training, as required.
• Maintain confidentiality.
• Assist in emergency situations, completing, calling in and filing reports appropriately.

Skills

Customer service

Teamwork

Communication

Bilingual (Spanish)

Customer service

Leadership

Education

2 years Guest Services experience

Job description

Join to apply for the Lead Guest Services Associate-13-004 -- SC/KROC San Diego role at The Salvation Army Southern California

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients and customers in-person, via phone and email. The Lead Guest Services Associate I will serve as acting Manager-On-Duty, responding appropriately to incidents and reporting appropriately. Additionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator.

Essential Functions

• Provide excellent customer service to the community; ensure that all guests receive prompt, friendly and efficient service.
• Assist in the training and oversight of Guest Services Associates in the gymnasium.
• Maintain all Kroc Center cash handling and Accounting procedures.
• Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
• Perform tracking and record keeping as needed and at the direction of the Membership Department.
• Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors.
• Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
• Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings and maintain training, as required.
• Maintain confidentiality.
• Assist in emergency situations, completing, calling in and filing reports appropriately.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to lift up to 10 lbs. Ability to grasp, push, pull objects such as files, file cabinet drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• At least 2 years’ experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility.
• At least 1 year experience in a supervisory capacity.
• Bilingual (Spanish) preferred.

Skills, Knowledge & Abilities

• Must have or obtain First Aid/ CPR/ AED certifications with first 90 days of employment.
• Must be at least 21 years.
• Ability to communicate effectively with customers, peers & supervisors.
• Must comply with all applicable business, employment, and copyright law.
• Ability to work in a fast-paced, team environment and maintain poise under pressure.
• Ability to empathize and communicate with all populations, including low-income and vulnerable individuals.

Seniority level

Mid‑Senior level

Employment type

Part-time

Job function

Other

Industries

Non-profit Organizations