Guest Services Lead: Lobby & Concierge

Jimmy Jazz; St. Louis (MO); On-site; USD 42,000 - 46,000; Full time

Job summary

Blackwell, Inc. in St. Louis is seeking a Lead Lobby Attendant to be the welcoming face of our properties and lead front desk operations. You will supervise a team, manage daily workflows, and ensure a warm, professional environment for residents, guests, and vendors.

This role blends concierge-style service with team leadership and operational oversight, requiring strong communication and the ability to lift up to 35 lbs. Weekend availability is expected.

Qualifications

• High school diploma or GED is required.
• 3+ years in customer service or hospitality.
• 1+ year in a supervisory or concierge role.
• Strong communication and organizational skills.
• Ability to lift up to 35 lbs.
• Flexible availability, including weekends and holidays.

Responsibilities

• Lead and mentor a team of Lobby Attendants.
• Create and manage weekly schedules and timesheets.
• Deliver personalized service to residents, guests and vendors.
• Train new team members.
• Maintain secure access and oversee deliveries.
• Communicate with property management and internal departments.
• Stay informed about local services to assist residents.
• Uphold privacy and confidentiality.
• Support updated policies and training materials.
• Conduct regular team inspections and coaching.
• Handle additional duties as assigned.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Blackwell, Inc. in St. Louis is seeking a Lead Lobby Attendant to be the welcoming face of our properties and lead front desk operations. You will supervise a team, manage daily workflows, and ensure a warm, professional environment for residents, guests, and vendors.

This role blends concierge-style service with team leadership and operational oversight, requiring strong communication and the ability to lift up to 35 lbs. Weekend availability is expected.