Club Lounge Concierge for Elite Guests

The Westin St. Louis; St. Louis (MO); On-site; USD 22,041 - 27,552; Full time

Job summary

The Westin St. Louis, located in downtown, is seeking a Club Lounge Attendant to create an exceptional experience for Marriott Bonvoy Elite members and lounge guests. You will set up, present, replenish, and break down food and beverage offerings while maintaining high standards of service and cleanliness.

You will engage with guests, respond to requests, and promote hotel amenities to enhance the guest experience and drive revenue opportunities, working in a fast-paced hospitality environment.

Qualifications

• Strong attention to detail and commitment to maintaining high service standards.
• Excellent guest service and hospitality skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Professional appearance and positive, outgoing demeanor.
• Strong communication and interpersonal skills.
• Ability to lift, carry, and move supplies and equipment as required.
• Previous hospitality, food service, lounge, or restaurant experience preferred.
• Flexible schedule, including weekends, holidays, and varying shifts.

Responsibilities

• Set up and prepare the Club Lounge for daily meal periods and service hours
• Maintain attractive, organized, and fully stocked food and beverage displays throughout service.
• Monitor food quality, freshness, presentation, and temperature standards.
• Provide warm, personalized service to Elite guests and lounge members.
• Circulate throughout the lounge to engage with guests, answer questions, and address needs promptly.
• Maintain cleanliness and sanitation of dining areas, buffet stations, beverage stations, seating areas, and service equipment.
• Clear and reset tables to ensure a polished, inviting environment.
• Follow all food safety, sanitation, and hotel operating procedures.

Skills

Attention to detail

Guest service

Hospitality

Communication

Multitasking

Professional appearance

Lifting/moving

Hospitality experience

Schedule flexibility

Job description

The Westin St. Louis, located in downtown, is seeking a Club Lounge Attendant to create an exceptional experience for Marriott Bonvoy Elite members and lounge guests. You will set up, present, replenish, and break down food and beverage offerings while maintaining high standards of service and cleanliness.

You will engage with guests, respond to requests, and promote hotel amenities to enhance the guest experience and drive revenue opportunities, working in a fast-paced hospitality environment.