Lead Lobby Attendant

Jimmy Jazz; St. Louis (MO); On-site; USD 42,000 - 46,000; Full time

Job summary

Blackwell, Inc. in St. Louis is seeking a Lead Lobby Attendant to be the welcoming face of our properties and lead front desk operations. You will supervise a team, manage daily workflows, and ensure a warm, professional environment for residents, guests, and vendors.

This role blends concierge-style service with team leadership and operational oversight, requiring strong communication and the ability to lift up to 35 lbs. Weekend availability is expected.

Qualifications

• High school diploma or GED is required.
• 3+ years in customer service or hospitality.
• 1+ year in a supervisory or concierge role.
• Strong communication and organizational skills.
• Ability to lift up to 35 lbs.
• Flexible availability, including weekends and holidays.

Responsibilities

• Lead and mentor a team of Lobby Attendants.
• Create and manage weekly schedules and timesheets.
• Deliver personalized service to residents, guests and vendors.
• Train new team members.
• Maintain secure access and oversee deliveries.
• Communicate with property management and internal departments.
• Stay informed about local services to assist residents.
• Uphold privacy and confidentiality.
• Support updated policies and training materials.
• Conduct regular team inspections and coaching.
• Handle additional duties as assigned.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

• Location St. Louis City,St. Louis, MO, 63103,United States
• Base Pay $20.00 - $22.00 / Hour
• Job Category Full Time
• Employee Type Full-Time Non-Exempt
• Required Degree High school
• Manage Others Yes

• Name Blackwell Human Resources
• Phone [phone]
• Email [e-mail]

Description

About the Role

Are you a hospitality professional with a passion for service and leadership? Join Blackwell, Inc. as a Lead Lobby Attendant, where you'll be the welcoming face of our properties and a key player in delivering exceptional experiences to residents, guests, and vendors.

This role blends concierge-style service with team leadership and operational oversight. You'll supervisor Lobby Attendants, manage daily workflows, and ensure smooth property operations - all while creating a warm, professional environment.

Weekly Work Schedule

• Days of the week: Monday - Friday
• Start and End Time: 6:00AM - 2:00PM

Key Responsibilities

• Lead and mentor a team of Lobby Attendants, ensuring high performance and accountability.
• Create and manage weekly schedules, approve timesheets, and handle shift coverage.
• Deliver personalized, high-touch service to residents, guests and vendors.
• Train new team members through hands-on guidance and onboarding support.
• Maintain secure access to the property and oversee deliveries.
• Communicate effectively with property management and internal departments.
• Stay informed about local services and businesses to assist residents and guests.
• Uphold privacy, professionalism, and confidentiality at all times.
• Support the implementation of updated policies and training materials.
• Conduct regular team inspections and provide coaching as needed.
• Other job duties assigned as needed.

Requirements

Ideal Candidate Profile

• Education: High school diploma or GED
• Experience:
  • 3+ years in customer service or hospitality
  • 1+ year in a supervisory or concierge role (preferred)
• Strong communication and organizational skills
• Ability to lift up to 35 lbs
• Dependable, punctual, and team-oriented
• Comfortable in fast-paced environments
• Proficient in Microsoft Office and reporting writing
• Flexible availability, including weekends and holidays

Summary

Why You'll Love Working Here

• Be part of a professional, service-driven team that values excellence and integrity.
• Gain leadership experience in a dynamic, client-facing role.
• Make a meaningful impact on the daily lives of residents and guests.
• Enjoy a supportive work culture with opportunities for growth.

Equal Opportunity Employer

Blackwell, Inc. is committed to fostering an inclusive workplace. We comply with the Americans with Disabilities Act and provide reasonable accommodations to qualified individuals.