Guest Services Lead - Full Time

Washington Pavilion; Sioux Falls (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Company-Paid Life & Disability Insurance

401K with 6% Employer Match

Generous Paid Time Off

Free Washington Pavilion Membership

Discounts on tickets and events

Job summary

A local arts and entertainment organization is seeking a Guest Services Lead in Sioux Falls. This full-time position involves supervising the Guest Services team, delivering outstanding guest experiences, and overseeing daily operations. Ideal candidates should have 4+ years in customer service and strong leadership skills. They offer various benefits including company-paid insurance and a fun work culture.

Qualifications

• At least 4 years of customer service experience, supervisory experience a plus.
• Strong multitasking, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Attention to detail in financial transactions and reporting.

Responsibilities

• Supervise the Guest Services team, providing guidance and coaching.
• Assist guests with ticketing, memberships, and inquiries.
• Oversee daily department operations and ensure coverage.
• Reconcile sales and compile financial reports.
• Address guest concerns while maintaining customer service standards.

Skills

Customer service experience

Multitasking

Organizational skills

Problem-solving

Communication skills

Tools

Microsoft Office

Job description

Are you a natural leader who thrives in a fun, mission-driven, and employee-friendly environment? If so, we have the perfect opportunity for you in our Box Office at Washington Pavilion Management, Inc.!

We’re looking for a Guest Services Lead to help us deliver exceptional experiences for both our guests and employees. If you love working with people, leading a team, and bringing positive energy to everything you do, we want to hear from you!

Schedule: This is a full-time (hourly) position with a regular schedule of Wednesday through Sunday. Availability for days, evenings, weekends, and some holidays is required.

What You’ll Get to Do!

• Lead & Inspire – Supervise our Guest Services team, providing guidance, coaching, and ongoing training.
• Deliver Outstanding Guest Experiences – Assist guests with ticketing, memberships, seating, and event-related inquiries.
• Keep Things Running Smoothly – Oversee daily department operations, ensuring coverage for registers, phones, and event support.
• Handle Transactions & Reporting – Reconcile sales, process deposits, compile financial reports, and assist with department reporting.
• Be a Problem-Solver – Address guest concerns professionally while maintaining our high standards for customer service.
• Stay Organized & Efficient – Assist with projects like outbound calls, data entry, mailings, and maintaining team procedures.
• Make an Impact! – Work closely with promoters, event organizers, and internal teams to ensure seamless experiences.

What You Bring to the Team!

• At least 4 years of customer service experience (supervisory experience is a plus!).
• Strong multi-tasking, organizational, and problem-solving skills in a fast-paced environment.
• Basic computer skills and proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication skills to effectively interact with guests and team members.
• Attention to detail and accuracy in financial transactions and reporting.
• Ability to stand for long periods and lift up to 30 lbs when needed.

What We Offer!

• Company-Paid Life & Disability Insurance – We\'ve got you covered!
• 401K with 6% Employer Match – Invest in your future!
• Generous Paid Time Off – Includes personal, sick, and holiday pay
• Exclusive Perks! – Free Washington Pavilion Membership, discounts on tickets, shows, and events, plus savings at The WP Café!
• Fun & Engaging Work Culture! – Join a team that values creativity, collaboration, and employee appreciation.

If you’re looking for a dynamic, energetic workplace filled with creative energy, APPLY TODAY!

Equal Opportunity Employer | Background Check Required

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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