Guest Services Lead: Front Desk & VIP Experience

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical and Dental insurance

Supplemental insurance plans (Vision,

Paid Time Off

401(k) retirement plan with company

Bereavement Leave

Jury Duty Pay

Employee Assistance Program

Scholarship Program

Tuition Reimbursement

Resort Accommodations Discount

Job summary

The Long Bay Resort in Myrtle Beach, SC is seeking an Assistant Guest Services Manager to support the Guest Services Manager in front desk, bell services, and PBX operations, ensuring unmatched service excellence for our guests.

You will lead and train the guest services team, manage scheduling and payroll, resolve guest issues, review VIP arrivals, and collaborate with other departments to deliver a seamless experience.

Qualifications

• Prior resort/hotel guest services supervisory experience.
• Proven success in managing a team.
• Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
• Strong written and verbal communication skills.
• Solid decision-making skills.
• Passion for providing exceptional service to guests and team members.

Responsibilities

• Supports the Guest Services Manager and oversees front desk, bell services, and PBX.
• Plans and develops the guest services operations.
• Resolves guest complaints promptly.
• Leads and trains guest services staff; manages scheduling and coaching.
• Monitors payroll accuracy and labor costs, ensures policy compliance.
• Reviews VIP arrivals and room assignments for a seamless guest experience.
• Maintains cleanliness, safety, and professionalism in front office.
• Ensures safety procedures OSHA, DHEC compliance.
• Keeps PMS proficiency and uses departmental tech.
• Collaborates with resort departments; improves communication.
• Fosters clear communication within department.
• Other duties as assigned.

Skills

Front desk management

Team leadership

Guest service

Payroll accuracy

MS Office

Communication skills

Decision making

Hospitality

Tools

PMS

Job description

The Long Bay Resort in Myrtle Beach, SC is seeking an Assistant Guest Services Manager to support the Guest Services Manager in front desk, bell services, and PBX operations, ensuring unmatched service excellence for our guests.

You will lead and train the guest services team, manage scheduling and payroll, resolve guest issues, review VIP arrivals, and collaborate with other departments to deliver a seamless experience.