Guest Experience Manager – Resort Front Desk

AVISTA RENTALS LLC; North Myrtle Beach (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Disability, Life, and Accident 보험

Job summary

AVISTA RENTALS LLC in Myrtle Beach is seeking a Guest Services Manager to lead the front desk team and ensure outstanding guest experiences.

You will train staff, resolve reservations issues, and coordinate with hotel departments to maximize efficiency and guest satisfaction. Strong leadership and communication are essential, as is the ability to multitask in a fast-paced resort environment.

Qualifications

• Available to work a flexible schedule including weekends and holidays.
• Previous front desk / customer service experience.
• Managerial experience is preferred.
• Excellent leadership, management, and team building skills.
• Must have strong verbal and written communication skills.
• Proficient computer skills.
• Ability to multitask, prioritize, and manage time.

Responsibilities

• Establish and manage front desk operations and systems; coordinate with other departments to address guest needs.
• Schedule and conduct training for staff.
• Address front desk discrepancies (financial, reservation, etc.).
• Assign duties and monitor performance to ensure policy adherence.
• Conduct periodic feedback and performance reviews.
• Assist guests with reservations, registrations, and disruptions.
• Coordinate with Sales to negotiate group rates and support yield management.
• Lead monthly staff meetings and ongoing trainings.
• Investigate complaints and resolve guest issues promptly.
• Maintain security procedures and inventory for front desk operations.
• Oversee overall front desk, bell services, and PBX operations.

Skills

Leadership

Management

Team building

Communication

Verbal communication

Written communication

Multitasking

Time management

Computer skills

Education

High School Diploma

Job description

AVISTA RENTALS LLC in Myrtle Beach is seeking a Guest Services Manager to lead the front desk team and ensure outstanding guest experiences.

You will train staff, resolve reservations issues, and coordinate with hotel departments to maximize efficiency and guest satisfaction. Strong leadership and communication are essential, as is the ability to multitask in a fast-paced resort environment.