Guest Services Lead - Front Desk & Rooms Ops

Capital Vacations; Ormond Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Career growth

Medical / Dental / Vision insurance

401k

Enthusiastic team environment

Travel Perks to all our Resort places

Job summary

Capital Vacations in Ormond Beach, FL is seeking a Guest Services Manager to oversee daily front office operations including front desk, rooms control and PBX, while maintaining strong cross-department relationships.

The role requires a High School Diploma, at least 3 years front desk experience in hotel/resort ops (vacation ownership preferred), strong communication and leadership, AS400/TSW a plus, and willingness to cover flexible shifts including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years Front Desk experience in hotel/resort operations.
• Previous AGM experience preferred.
• Exceptional communication and leadership skills.

Responsibilities

• Oversee daily operations of front office, rooms control, and PBX.
• Maintain positive relationships with other departments.
• Monitor service levels and implement new service initiatives.
• Lead by example as hands-on front office leader.
• Assist in scheduling, training, coaching, and monthly reporting.
• Handle guest comments and concerns; manage room inventory.

Skills

Interpersonal skills

Leadership

Communication

Problem resolution

Team supervision

Multitasking

Flexibility

Education

High School Diploma/GED

Tools

AS400/TSW

Job description

Capital Vacations in Ormond Beach, FL is seeking a Guest Services Manager to oversee daily front office operations including front desk, rooms control and PBX, while maintaining strong cross-department relationships.

The role requires a High School Diploma, at least 3 years front desk experience in hotel/resort ops (vacation ownership preferred), strong communication and leadership, AS400/TSW a plus, and willingness to cover flexible shifts including weekends and holidays.