GUEST SERVICES SENIOR AGENT (FULL TIME)

Compass Group USA; Little Rock (AR); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

FSAs

Job summary

Crothall Healthcare, a Compass Group company, seeks a Guest Services Senior Agent in Little Rock, AR. The role covers guest check-in/out, service recovery, and promoting hotel amenities. Supervisory duties include guiding Front Desk staff and coordinating with managers.

The position is full-time, with a 6:00 am to 2:00 pm schedule. Prior customer service experience is required, and candidates must be able to stand for long periods. Competitive pay provided.

Qualifications

• Prior customer service experience is required.
• Must be able to stand for long periods of time.
• Available for full-time schedule as per interview details.

Responsibilities

• Check guests in/out of the hotel system.
• Resolve guest challenges during their stay.
• Promote hotel services and upsell amenities to guests.
• Supervise Guest Service Agents and assign duties.

Skills

Prior customer service experience

Stand for long periods

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for full time GUEST SERVICES SENIOR AGENT positions.
• Location: Arkansas Children's Visitor - 1 Children's Way, Little Rock, AR 72202. Note: online applications accepted only.
• Schedule: Full time schedule. 6:00 am to 2:00 pm.Days may vary.Further details upon interview.
• Requirement: Prior customer service experience required. Must be able to stand for long periods of time.
• Fixed Pay Rate: $15.00 per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents.

Essential Duties and Responsibilities:

• Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or "problem" reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks.
• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Crothall maintains a drug-free workplace.