Guest Services Lead - Front Desk & Bar | Flexible Schedule

Island Hospitality Management; San Diego (CA); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare including Medical, Dental,和

Dental and Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &/

Parking

Pet Insurance

PTO and Payroll Incentives for Annual

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan

Descripción de la vacante

Island Hospitality Management is seeking a Guest Services Supervisor for Moxy San Diego Downtown/Gaslamp. Lead front desk and bar operations, deliver bold hospitality, and guide a diverse team to exceptional guest experiences.

You will manage check-in/check-out, guest requests, and promote hotel outlets while upholding Marriott service and safety standards. Flexible scheduling is involved to meet business needs.

Formación

• Front desk operations, guest services, food and beverage, or hospitality supervision experience preferred.
• Energetic, outgoing and passionate about guest experiences.
• Strong leadership to coach and support a diverse team.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to multitask in a fast-paced environment with composure.
• Support front desk and bar operations, incl. beverage service when needed.
• Attention to detail and organization; prioritize daily needs.
• Knowledge of PMS, POS and cash handling preferred.
• Anticipate guest needs and take initiative without constant supervision.
• California compliance for responsible alcohol service certifications.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsabilidades

• Oversee daily operations of the front desk and Moxy Bar to ensure a seamless guest experience.
• Assist with check-in/check-out, reservations, billing, and payments per hotel policy.
• Support bar operations: beverage service, inventory, cleanliness, and compliance.
• Lead, train, and motivate crew to deliver Moxy's hospitality.
• Handle guest requests and service recovery promptly and professionally.
• Ensure crew are knowledgeable about amenities, promotions, and Marriott Bonvoy benefits.
• Monitor daily operations, complete shift reports, and communicate updates to management.
• Assist with scheduling and staffing based on business needs.
• Support revenue opportunities through upsells and promotional efforts.
• Maintain a clean, safe, and welcoming front desk, lobby, and bar areas.
• Adhere to cash handling, safety, and responsible alcohol service policies.

Conocimientos

Guest services

Leadership

Communication

Problem-solving

multitask

Bar operations

Herramientas

PMS

POS

Descripción del empleo

Island Hospitality Management is seeking a Guest Services Supervisor for Moxy San Diego Downtown/Gaslamp. Lead front desk and bar operations, deliver bold hospitality, and guide a diverse team to exceptional guest experiences.

You will manage check-in/check-out, guest requests, and promote hotel outlets while upholding Marriott service and safety standards. Flexible scheduling is involved to meet business needs.