Guest Services Lead - Flexible Hours & Growth

Paradox; Fitchburg (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K with employer match

Paid vacation time off

Employee Assistance Program

Job summary

A family-oriented resort in Fitchburg is seeking a Guest Services Supervisor to oversee daily front desk operations and enhance guest experiences. This role involves coaching the team, addressing guest concerns, and ensuring service standards. The ideal candidate has strong customer service skills, at least one year of relevant experience, and can manage a flexible schedule. Competitive benefits and perks are offered.

Qualifications

• Minimum of 1 year prior experience Rooms Division/Front Desk.
• Proficient in both written and spoken English.
• Ability to work flexible schedule including nights, weekends, holidays as needed.

Responsibilities

• Supervises daily front office operations to ensure successful execution of lodge standards.
• Provides coaching, encouragement, and recognition to team members.
• Responds to questions or guest concerns and escalates feedback to leadership.

Skills

Customer service

Conflict resolution

Employee engagement

Team building

Education

High School diploma or GED

Associate's degree or higher in hospitality

Tools

Microsoft Office

Opera or similar system

Job description

A family-oriented resort in Fitchburg is seeking a Guest Services Supervisor to oversee daily front desk operations and enhance guest experiences. This role involves coaching the team, addressing guest concerns, and ensuring service standards. The ideal candidate has strong customer service skills, at least one year of relevant experience, and can manage a flexible schedule. Competitive benefits and perks are offered.