Guest Services Lead: Cash & Front-End Operations

Lowes Foods; Hampstead (NC); Presencial; USD 40 116 000 - 51 577 000; Tempo integral

Resumo da oferta

Lowes Foods in Hampstead, NC is seeking a Front-End Supervisor to ensure the fastest, friendliest checkout experience for every guest. You will supervise cashiers, manage cash handling, and uphold the store's Guest Service Standards throughout all front-end operations.

Responsibilities include processing invoices, preparing daily cash reports, maintaining front-end supplies, and supporting cashier performance with training and development.

Qualificações

• Friendly, outgoing personality
• Ability to work well with others
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly
• Ability to read and understand information and direction
• Knowledge of front end operations
• Ability to supervise people including training and development
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
• Effective communication and guest service skills
• Must be at least 18 years old
• Ability to stand for extended periods of time
• Demonstrate successful use of math skills
• Ability to work well with computers

Responsabilidades

• Sales, Cash and Invoice Accounting
• Prepare weekly cash report and accompanying documentation
• Maintain sales related information
• Process invoices and transfers as assigned
• Process beer/wine payments
• Cash Related Activities
• Prepare bank deposits according to policy
• Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.)
• Handle payroll check approval/cashing according to company policy
• Ensure that an accurate daily cash count is completed
• Process guest needs such as money orders, stamps, lottery tickets, etc.
• Process returned checks according to policy
• Cash Office Security
• Ensure the security of the cash office and store funds
• Maintain accountability standards of cashier tills
• Maintain supplies needed for front end and cash office
• Cashier/Guest Service Clerk Performance Reports
• Monitor and analyze the Operator Activity Report
• Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy
• Maintain daily front-end schedule to ensure proper guest service level throughout the day
• Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented
• Perform all other duties as assigned by management.

Conhecimentos

Friendly personality

Team player

Customer service

Numerical skills

Stand for long periods

Lift up to 25 lbs

Strong communication

Computer proficiency

Descrição da oferta de emprego

Lowes Foods in Hampstead, NC is seeking a Front-End Supervisor to ensure the fastest, friendliest checkout experience for every guest. You will supervise cashiers, manage cash handling, and uphold the store's Guest Service Standards throughout all front-end operations.

Responsibilities include processing invoices, preparing daily cash reports, maintaining front-end supplies, and supporting cashier performance with training and development.