Bell Captain

Chatham Bars Inn; Chatham (MA); On-site; USD 23,298 - 33,182; Full time

Job summary

The Chatham Bars Inn in Chatham, Massachusetts, is seeking a Bell Valet Captain to manage the Bell and Valet staff and ensure high service standards for guests. This role includes staff training, responding to guest inquiries, and monitoring service quality.

The ideal candidate will have at least one year of supervisory experience along with excellent customer service skills and the ability to multitask efficiently. An inclusive work environment is emphasized in this role, and salary is competitive at $20.50/hr.

Qualifications

• Minimum of 1 year supervisory experience.
• Previous Front Desk or Guest Services experience preferred.
• Ability to lift up to 50 lbs of luggage.

Responsibilities

• Ensure policies and procedures are followed by staff.
• Provide training for Bell and Valet staff.
• Handle guest complaints tactfully.
• Monitor and track guest arrivals and departures.

Skills

Customer service skills

Leadership abilities

Attention to detail

Organization

Computer skills

Flexibility

Job description

Overview

Pyramid Global Hospitality (PGH) offers a supportive and inclusive work environment with a focus on employee development and wellbeing. This posting relates to the Bell Valet Captain role at Chatham Bars Inn, a Forbes Five-Star resort located in Chatham, Massachusetts.

What you will have an opportunity to do

The Bell Valet Captain assists the Bell and Valet staff by managing arrivals, rooming and departures, and providing guidance during each shift while serving guests in accordance with the Chatham Bars Inn Service Standards. Responsibilities include, but are not limited to:

Responsibilities

• Ensure that Leading Hotel Quality Assurance, Forbes, AAA, and CBI policies and procedures are understood and followed by staff
• Provide training for Bell and Valet staff by coaching and monitoring progress
• Handle guest complaints and comments related to the department tactfully
• Maintain and refresh the Service Standards and ensure they are used effectively
• Coordinate teamwork with other departments
• Create and maintain staff scheduling to ensure proper coverage
• Monitor and track guest arrivals and departures
• Use guest names in service by applying training techniques
• Work with staff to ensure high-quality service for guests
• Oversee guest vehicle cleanliness and maintenance as part of daily duties
• Perform other reasonable duties as required by the Front Office Manager
• Maintain high standards of personal hygiene, behavior, and grooming among staff

What we are looking for / Qualifications

• Minimum of 1 year supervisory experience
• Previous Front Desk or Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership abilities
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Ability to collaborate with other department managers to ensure guest satisfaction
• Ability to stand, walk, and move quickly for an entire shift
• Ability to lift up to 50 lbs of luggage
• Flexible with schedules

Compensation

$20.50 / hr

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including skill set, years and depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.