Guest Services Lead

Hyatt Hotels Corporation; Chapel Hill (NC); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

12 free room nights after 90 days

Medical, Prescription, Dental and Visn

401K with company match

Paid vacation/sick/child leave

Tuition Reimbursement

Employee Discounts at Crossroads

Discounts at retailers

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX is seeking a Guest Service Lead to support daily Guest Services operations, guide colleagues, and maintain service standards. You will respond to guest inquiries, coordinate daily activities, and collaborate with hotel departments to deliver outstanding experiences.

The ideal candidate will have a high school diploma or equivalent, basic arithmetic, and superb English communication skills, with the ability to stand and lift up to 40 lbs.

Qualifications

• High school diploma or equivalent required.
• Basic arithmetic skills (compute) and numeracy.
• Fluency in English, both spoken and written.
• Clear communication and directions, legible handwriting.
• Clean driving record with no points on driver's license.

Responsibilities

• Support daily operations of the Guest Services team and assist with guest inquiries and concerns.
• Provide guidance and assistance to colleagues and help ensure service standards are met.
• Coordinate daily activities and work with other hotel departments to deliver exceptional guest experiences.

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."\

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing efficient service and meaningful experiences. As a Guest Service Lead, you play a key role in creating a welcoming and memorable experience for our guests from arrival to departure. This position supports the daily operations of the Guest Services team, provides guidance and assistance to colleagues, and helps ensure service standards are consistently met.

The Guest Service Lead serves as a resource for team members, assists with guest inquiries and concerns, coordinates daily activities, and works closely with other hotel departments to deliver exceptional guest experiences. This role requires strong communication, leadership, problem-solving skills, and the ability to maintain a positive and professional environment while supporting operational excellence.

Hyatt colleagues work in an environment that demands exceptional performance while offering rewarding career opportunities, professional growth, and a supportive workplace culture. If you are passionate about hospitality, leadership, and creating memorable guest experiences, we look forward to welcoming you to our team.

• 12 free room nights after 90 days of service, Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

A ll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions
• Clean driving record, must have and maintain a clean record (no points on Driver's License)

Ability to:

• Instill a calm, organized approach when interacting in stressful situations
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across department through communication
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Can lift up to 40lbs.
• Able to stand for a long period of time
• Enthusiastically welcome our guests, anticipate their needs and respond, however busy and whatever time of day.
• Escort arriving guests, provide basic hotel information and orientations to the guestrooms park and retrieve guest vehicles in an efficient and prompt matter
• Must be willing to work flexible schedule, including weekends and holidays as needed.

Hyatt Regency Lost Pines Resort and Spa | Austin , Bastrop , TX

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