Guest Services & Inventory Specialist – Cruise Ops

Lindblad Expeditions; Seattle (WA); Hybrid; USD 65.000 - 73.000; Vollzeit

Benefits dieser Stelle

Travel benefits for employees and his/

Voyage of Discovery trips for employee

Health insurance

401(k) plan with employer match

Long-Term Disability

Flexible Spending Account

Pre-Tax Commuter Benefit

Paid Holidays

Floating Holiday

Vacation time

Parental Leave

Sick/personal days

Pet Insurance discount

Zusammenfassung

Lindblad Expeditions is seeking a Specialist, Additional Services (SAS) to manage and confirm guest requests for extra cruise services, collaborating with vendors and internal teams to ensure timely communication and accurate reporting. The role emphasizes organized, detail-oriented support for guests and travel advisors in a fast-paced environment.

Ideal candidates will be highly organized, with experience in reservations, inventory management, and coordinating hotel stays, internal air

Qualifikationen

• 3+ years of experience in travel, hospitality, guest services, reservations, inventory management, or related operational role.
• Experience managing time-sensitive guest or customer requests involving reservations, inventory, upgrades, cancellations, or service changes.
• Experience working directly with external vendors and internal stakeholders to coordinate services and resolve operational issues.
• Demonstrated ability to manage inventory commitments, deadlines, cancellations, and/or contractual terms while minimizing financial or operational exposure.
• Experience preparing and reviewing detailed operational reports, manifests, rooming lists, reservations, or similar documentation where accuracy is critical.
• Strong organizational and prioritization skills with the ability to manage multiple requests, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, including professional communication with guests, travel advisors, vendors, and internal teams.
• Strong attention to detail and demonstrated ability to identify discrepancies and resolve issues before they impact the customer experience.

Aufgaben

• Manage contract terms related to attrition, cancellations, and inventory release with vendors and mitigate financial exposure.
• Monitor and action guest waitlists for additional services in priority order.
• Process and confirm guest requests for additional services (hotel stays, internal air arrangements, upgrades) promptly.
• Serve as a primary liaison between Additional Services team and external vendors via shared inbox.
• Coordinate with internal departments via email to facilitate guest service requests in a timely manner.
• Maintain and regularly update Knowledgebase documentation related to hotel and air procedures.

Kenntnisse

Travel operations

Guest services

Inventory management

Vendor coordination

Communication skills

Organizational skills

Problem solving

Team collaboration

Tools

Seaware

MS Office (Excel/Outlook)

Jobbeschreibung

Lindblad Expeditions is seeking a Specialist, Additional Services (SAS) to manage and confirm guest requests for extra cruise services, collaborating with vendors and internal teams to ensure timely communication and accurate reporting. The role emphasizes organized, detail-oriented support for guests and travel advisors in a fast-paced environment.

Ideal candidates will be highly organized, with experience in reservations, inventory management, and coordinating hotel stays, internal air