Guest Services I - Braemar Field

City-of-Edin; Edina (MN); On-site; USD 21,000 - 28,000; Part time

Job summary

Braemar Field in Edina, MN is seeking a Guest Services I for a part-time role up to 25 hours per week. You will warmly greet guests, process payments, and guide visitors on facility reservations while keeping common areas clean and safe.

Responsibilities include assisting with check-ins for reserved times, performing custodian tasks, and reporting any facility issues or safety concerns promptly.

Qualifications

• Previous customer service and/or custodial experience preferred.
• Part-time schedule up to 25 hours per week.
• Indoors, temperature-controlled environment.
• Ability to greet guests and accept payments.

Responsibilities

• Greet guests and provide customer service.
• Accept payments for daily passes, concessions, etc.
• Advise customers about facility time reservations and availability.
• Check people/teams in for reserved times and direct to appropriate facility.
• Perform routine cleaning and custodial duties.
• Ensure rules are followed and lobby areas stay clean.
• Remove snow from front entry-way sidewalk.
• Monitor building equipment and report issues.

Skills

Guest services

Customer service

Cleaning

Cash handling

Job description

Braemar Field is currently seeking applications for the position of Guest Services I. This position is responsible for providing a welcoming environment and excellent customer service to all patrons and acts as the first point of contact. Responsibilities include greeting all guests and accepting payments, making sure users adhere to the facility schedule, routine cleaning and operation of the Braemar Field in Edina, MN.

Current Positions Available:

• Braemar Field - Guest Services I - Seasonal

• Greet guest in a friendly and courteous manner. Provide customer service over the phone.
• Accept payment for those purchasing daily use passes, concessions, etc.
• Advise customers of the appropriate procedures to reserve facility time and respond to questions regarding facility availability.
• Check people/teams in for reserved time and direct to appropriate facility.
• Perform routine maintenance and cleaning work as necessary.
• Ensure all rules are being followed by guests.
• Keep the lobby areas clean at all times.
• Perform semi-skilled custodial work including sweeping, mopping, maintaining supplies in restrooms, general cleaning of restrooms and other related facilities and equipment.
• Remove snow from front entry-way sidewalk.
• Adhere to and promote safety rules and regulations.
• Alert appropriate public safety personnel in the event of a medical emergency, unruly behavior, domestic disturbance or fire and document incidents. Provide basic first aid assistance.
• Monitor building equipment including lighting, heating and air system and alert appropriate personnel in the event of a system failure.
• Work cooperatively with other division and departments.
• Perform related work as assigned.

Minimum Qualifications:

• Previous customer service and/or custodial experience preferred.

This is a part-time position that will work up to 25 hours per week.

Working Conditions: The position is performed primarily indoors within temperature-controlled environment.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.