Part-Time Concessions Stand - Braemar Arena

City-of-Edin; Edina (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Braemar Arena is seeking Concession Stand Staff to deliver superior customer service, handle daily sales, answer questions about arena services, and maintain a clean concession area.

The role requires a friendly attitude, the ability to work in a fast-paced environment, basic arithmetic, and reliable attendance; training will cover sanitization, inventory, and safety.

Qualifications

• Must be at least 16 years old.
• Customer service experience preferred but not required.
• Must maintain professional appearance and strong communication skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Provide superior customer service at the concession stand.
• Answer phone calls and provide information on arena services.
• Operate POS systems to process sales and handle cash/credit transactions.
• Keep concession area clean and sanitized according to health standards.
• Assist with inventory and closing procedures.

Skills

Customer service

Communication skills

Cash handling

POS system

Tools

POS system

Job description

The position of Braemar Arena Concession Stand Staff is responsible for providing superior customer service and quality concession stand products to all Arena patrons. The Concession Stand Staff will also answer phone calls for the Arena and give information on birthday parties, facility rentals, skating lessons, open skating, fees, hours, etc. This position is responsible for cleaning and sanitizing the concession stand itself and the equipment/utensils used. This position reports directly to the Braemar Arena Assistant Manager.

• Instrumental in offering a safe, clean environment to prepare and serve concessions to health department standards.
• Complete inventory sheets at the end of the night.
• Answer the phones promptly and give complete and accurate information regarding Arena hours, rentals, skating lessons, open skating, birthday parties, etc.
• Utilize point of sale computers to account for sales.
• Refer phone calls and Arena patrons to other staff members or other facilities that may be of assistance in meeting their needs.
• Immediately notify Supervisor on Duty in the event of an emergency or an alarm in the Arena.
• Immediately notify Arena maintenance personnel in the event of a complaint regarding Arena safety or cleanliness.
• Handle and count cash and credit card transactions.
• General Office/Administrative duties as assigned.

In order to continue to meet the ever changing leisure needs and desires of the Edina residents, specific duties of the Arena Staff may change at any time as assigned by the Assistant Manager, Manager or Director of Recreation.

Minimum Qualifications

• Must be at least 16 years old.
• Previous customer service desired, but not necessary.

This individual must have excellent customer service skills, including professional appearance, be able to effectively meet and deal with the public, must be able to make quick and accurate arithmetic computations, have good communication skills. Must be able to work in a fast paced environment, able to handle multiple orders and duties at one time and stay even tempered.

Working Conditions

The position is performed primarily indoors within a temperature-controlled environment.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City retains the discretion to add duties or change the duties of this job at any time.