Premium Club Supervisor

Delaware North at Allianz Field; Saint Paul (MN); On-site; USD 21,309 - 30,350; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Sportservice at Allianz Field in Saint Paul, Minnesota is seeking a Premium Club Level Supervisor. You will oversee food service and hospitality operations to deliver an exemplary guest experience.

The role requires at least 1 year of supervisory hospitality experience, 18+ years old, and availability on weekends, nights, and holidays. Responsibilities include staff training, scheduling within budget, and ensuring safety and cleanliness.

Qualifications

• Minimum 1 year hospitality supervisory experience.
• Must be 18 or older.
• Weekend and holiday availability required.
• Strong organization and guest service skills.

Responsibilities

• Maintain a safe and clean environment for guests and associates.
• Assist managers in training staff and conducting counseling sessions.
• Help manage staffing levels within budget and volume.
• Inspect assigned areas to monitor staff and guest needs.
• Lead volunteers and hourly staff in daily duties.
• Ensure adequate stock of products and supplies for service.
• Collaborate with manager on deficiencies needing attention.
• Greet guests professionally and individually.
• Ensure compliance with policies and procedures.
• Complete other duties as assigned.

Skills

Supervision

Guest service

Organization

Active listening

Staff leadership

Math skills

Computer literacy

Job description

The opportunity

Delaware North Sportservice is hiring a Premium Club Level Supervisor to join our team at Allianz Field in Saint Paul, Minnesota. As a Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.

Pay

$18.75 – $18.75 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain a safe and clean environment for guests and associates.
• Assist managers in training and development of the team and conducting associate counseling sessions including verbal and written corrective action reports.
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
• Inspect by walking through your assigned area to monitor staff and to monitor guest needs.
• Lead volunteer and hourly staff in the daily performance of their duties.
• Ensure venue is adequately stocked with all product and supplies needed for service.
• Collaborate with manager concerning operational deficiencies and areas in need of attention.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Ensure compliance with all departmental and organizational policies and procedures.
• Complete other duties as assigned.

More about you

• Must be 18 or older.
• Must be able to work weekend nights and occasional weekday nights, weekends, and holidays.
• Minimum of 1 year previous hospitality and supervisory experience required.
• Superior organization and guest service skills are required.
• Basic math skills include addition, subtraction, multiplication, division, fractions, and percentages.
• Basic computer skills including word-processing, spreadsheets, and email required.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill.

Physical requirements

• Ability to lift or carry 30 pounds.
• Ability to stand or walk 100% of the time.
• Possible exposure to high volume of noise.

Shift details

Days
Evenings
Holidays
Weekends

Source: Hospitality Online