Guest Services & Housekeeping Clerk

Caesars Entertainment; Maricopa (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Caesars Entertainment in the United States is seeking a Housekeeping Clerk to support front desk requests and manage room statuses. You will prepare daily work assignments, monitor inventory, file invoices, and coordinate with Purchasing to order supplies.

The role requires strong communication, the ability to handle stress, and a customer-service oriented approach in a fast-paced casino environment. A flexible schedule including weekends and holidays is expected.

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal, customer service, team-building and problem-solving skills required.
• Computer knowledge to include Word and Excel is preferred.
• Must be able to speak, write, read and understand English.
• Must be able to work any day and any shift.

Responsibilities

• Answer incoming calls from both guests and internal departments with a warm friendly greeting.
• Logs, all incoming calls.
• Dispatch guest requests to Housekeeping personnel.
• Must be able to work under a variety of stressful situations.
• Adheres to departmental and company rules, regulations, policies and procedures.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Files invoices and other departmental paperwork.
• Must be able to complete work assignments with little direct supervision.
• May be required to perform the duties of GRA’s, Housepersons, or Pool Attendants.
• Acknowledges and responds to customers (internal and external) immediately.
• Answers questions about Harrah’s Ak-Chin Casino facilities and services.
• Accurately maintains a lost and found logbook and facility.
• Responsible for documenting and dispersing lost and found items.
• Prepares work orders and tracks to completion.
• Must be able to clean rooms as needed and perform all related responsibilities.
• Performs other job-related duties as assigned by manager.
• Orders supply for housekeeping on a weekly basis as needed and partner with Purchasing department in managing and ordering supplies.
• Monitor and track cleaning of comforters and responsible wash, dry and fold of all linen.
• Processes end-of-day reports.

Skills

Communication skills

Customer service

Teamwork

Problem solving

English proficiency

Stress management

Tools

Word

Excel

Job description

Caesars Entertainment in the United States is seeking a Housekeeping Clerk to support front desk requests and manage room statuses. You will prepare daily work assignments, monitor inventory, file invoices, and coordinate with Purchasing to order supplies.

The role requires strong communication, the ability to handle stress, and a customer-service oriented approach in a fast-paced casino environment. A flexible schedule including weekends and holidays is expected.