Guest Services Host – Traveler Welcome Specialist

Monmouth University; Santa Monica (CA); Presencial; USD 23.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free parking

Free stays at HI USA hostels

Discounts on brands

On-the-job training

Growth opportunities

Friendly and inclusive workenvironment

Descripción de la vacante

HI USA Santa Monica Hostel in Santa Monica, CA is hiring a part-time Guest Service Associate to welcome travelers and manage the reception desk with warmth and efficiency.

You will handle reservations by phone, email, or online, provide information about HI memberships and local attractions, conduct tours, and help with daily tasks like laundry and bookkeeping. Flexible availability including weekends and holidays is required.

Formación

• High school diploma or GED.
• Preferred: Customer service experience, hostelling experience, and the ability to speak a second language.
• Excellent communication skills and ability to handle cash accurately.
• Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies.
• Ability to multi-task in a fast-paced environment and work independently or as part of a team.
• Willingness to work evenings, weekends, and holidays as required.
• Preferred: First aid and CPR certification (training can be provided).

Responsabilidades

• Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity.
• Handle individual and group reservations via telephone, email, or online.
• Conduct hostel tours and gather guest feedback.
• Follow procedures to ensure the security and safety of the hostel, guests, and staff.
• Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals.
• Perform various tasks including laundry, cleaning, bookkeeping, and food preparation.
• Provide information on HI memberships, the hostel, and local area to guests.
• Promote HI USA’s mission: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”.
• Positively represent HI USA to guests, callers, and local officials.
• Provide overnight, on-call assistance for emergencies.
• Perform other duties as assigned by management.

Conocimientos

Customer service experience

Second language (preferred)

Cash handling

Communication skills

Conflict resolution

Teamwork

Educación

High school diploma or GED

Descripción del empleo

HI USA Santa Monica Hostel in Santa Monica, CA is hiring a part-time Guest Service Associate to welcome travelers and manage the reception desk with warmth and efficiency.

You will handle reservations by phone, email, or online, provide information about HI memberships and local attractions, conduct tours, and help with daily tasks like laundry and bookkeeping. Flexible availability including weekends and holidays is required.