Guest Services Host

Galleria Park Hotel; San Francisco (CA); On-site; USD 41,000 - 44,000; Full time

Job summary

The Galleria Park Hotel in San Francisco is seeking a Guest Services Host who can greet guests warmly, assist with check-in and check-out, and promote hotel services and amenities. The role requires handling a variety of shifts (7:00am–3:00pm, 3:00pm–11:00pm and other mid shifts) including weekends, with an hourly rate of $30.00.

You will be an integral part of a team, delivering distinctive experiences by anticipating guest needs, offering information, and helping guests feel welcome and at

Qualifications

• Flexibility with work days and hours.
• Experience in providing service and creating authentic guest experiences.
• Ability to communicate verbally and in writing.

Responsibilities

• Welcome guests and assist with check-in and check-out, and provide information.
• Promote hotel services and amenities to guests.
• Create memorable experiences with a warm, welcoming personality and anticipate guest needs.

Skills

Flexibility

People person

Great communicator

Multitasking

Job description

Overview

The Galleria Park Hotel has begun a search for a Guest Services Host. The ideal candidate is able to work a variety of shifts (7:00am- 3:00pm, 3:00 pm- 11:00pm and other mid shifts) and weekends.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Hourly Rate: $30.00

Responsibilities

Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.