Gallery Host

Hyatt Place Chicago/Itasca; Itasca (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401K retirement plan

Short and Long-Term Disability Income

Term Life and AD&D Insurance

Vacation PTO & Holiday/Sick PTO

Employee Assistance Program

Job summary

A leading hotel in Itasca seeks a Gallery Host to enhance guest satisfaction and deliver exceptional service. Your role includes efficient guest check-in and check-out, promoting hotel services, and ensuring a welcoming environment for all guests. Ideal candidates must possess excellent communication skills and a year of customer service or sales experience. Benefits include health coverage, retirement plans, and paid time off.

Qualifications

• One year of hotel, customer service, or sales experience essential.
• Strong leadership abilities and proven customer service performance.
• Knowledge of the local area and friendly personality.

Responsibilities

• Ensure guest satisfaction through effective check-in and check-out.
• Promote hotel services and provide information on local events.
• Respond quickly to guest requests or complaints.

Skills

Hotel customer service

Sales experience

Excellent communication skills

Proficient in Word and Excel

Guest management practices

Tools

POS systems

Adobe

Job description

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have good computer skills and brand POS experience.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Be responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

• Medical, Dental, and Vision Coverage
• 401K retirement plan
• Short and Long-Term Disability Income*
• Term Life and AD&D Insurance
• Vacation PTO & Holiday/Sick PTO
• Employee Assistance Program

*Specific plans for specific positions