Guest Services Greeter

Furnitureland South, Inc.; Jamestown (NY); On-site; USD 16,531 - 22,041; Full time

Job summary

Furnitureland South, Inc. is seeking an energetic Greeter to warmly welcome guests as they enter our showroom. You will engage customers in friendly conversation, collect basic information, and guide them to the right department for assistance, helping to create an inviting shopping atmosphere.

The ideal candidate will be energetic, personable, and comfortable standing for long periods. You will interact with guests from diverse backgrounds and contribute to a world-class guest experience with a

Qualifications

• Outstanding interpersonal and customer service skills.
• Naturally energetic, outgoing, and confident when engaging with the public.
• Excellent verbal communication and conversation skills.
• Professional appearance and demeanor.

Responsibilities

• Welcome every customer with a warm, genuine greeting upon arrival.
• Register customer information using the guest management system.
• Direct guests to the appropriate department based on needs and services.
• Answer basic questions about the store, services, and amenities.
• Maintain a professional appearance and positive attitude throughout the shift.

Skills

Communication

Accountability

Customer focus

Tools

Guest management system

Registration software

Job description

Job purposeAs the first point of contact for our customers, the Greeter plays a vital role in creating an exceptional first impression. This position is responsible for warmly welcoming every guest, engaging them in friendly conversation, and ensuring they begin their shopping experience feeling valued and excited to explore our showroom.The ideal candidate is energetic, personable, polished, and thrives in a customer-focused environment. This individual must be comfortable standing for extended periods, enjoy interacting with people from all backgrounds, and possess excellent communication skills.Essential Functions and responsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Welcome every customer with a warm, genuine, and enthusiastic greeting upon arrival.Create a memorable first impression by providing outstanding hospitality and customer service.Quickly and accurately register customer information using the company's guest management system.Engage customers in friendly conversation while efficiently collecting information.Direct guests to the appropriate Design Consultant or department based on their shopping needs.Answer basic questions about the store, services, and amenities.Support the Guest Services team in delivering an exceptional customer experience.Maintain a professional, polished appearance and positive attitude throughout each shift.Represent the company's commitment to hospitality and world-class service.CompetenciesCommunicationAccountabilityCustomer focusRequired Education and ExperienceOutstanding interpersonal and customer service skills.Naturally energetic, outgoing, and confident when engaging with the public.Excellent verbal communication and conversation skills.Professional appearance and demeanor.Ability to stand and walk for extended periods throughout the shift.Fast and accurate typing skills to efficiently enter customer information.Strong attention to detail and organizational skills.Comfortable using computers and customer registration software.Preferred Education and ExperienceFurniture retail or interior design knowledgeWorking conditionsThis is an on site position inside our retail space.Physical requirementsWhile performing the duties of this job, the employee is regularly required to stand for long periods, ability to be mobile and move about the retail space. This position requires communicating with the public in person.