Guest Service Representative

Hotel Leveque; Findlay (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance enrollment available from DAY 1!

Paid time off available from DAY 1!

Holiday pay available from DAY 1!

Hotel and travel discounts at worldwide destinations!

Professional development and promotion opportunities!

Job summary

Hotel Leveque in Findlay, Ohio, is hiring a Guest Service Representative to create memorable experiences for guests. This role involves welcoming and assisting guests, managing reservations, and addressing their needs with a friendly, professional demeanor. Ideal candidates will have 1–2+ years of customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. The position offers competitive perks including insurance and paid time off from day one.

Qualifications

• 1–2+ years of customer service experience required; hospitality experience preferred.
• Ability to stand and move throughout the shift (up to 8 hours).
• Ability to lift, carry, or move up to 30 pounds occasionally.

Responsibilities

• Greeting and welcoming guests with genuine hospitality.
• Manage multiple tasks efficiently, including guest requests and reservations.
• Utilize hotel systems and technology confidently.
• Resolve guest concerns with empathy and creativity.

Skills

Customer service experience

Friendly and service-driven personality

Tech-savvy

Strong multitasking and organizational skills

Excellent communication skills

Education

High School diploma or equivalent

Job description

the smiling face of hospitality...front and center

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About the Role...

As a Guest Service Representative, you are the face of our boutique hotel, creating memorable first impressions and meaningful guest experiences from arrival to departure. This role is ideal for someone warm, personable, tech-savvy, and thrives in a fast-paced environment. You’ll anticipate guest needs, juggle multiple priorities with ease, and deliver thoughtful, personalized service that reflects the unique character of our property.

What you\'ll be doing...

• Greeting and welcoming guests with genuine hospitality, completing a seamless and personalized check-in and check-out experience
• Build authentic connections with guests through engaging conversation, identifying both stated and unstated needs
• Manage multiple tasks efficiently, including guest requests, phone inquiries, reservations, and administrative duties
• Utilize hotel systems and technology confidently to ensure accurate reservations, billing, and guest information
• Respond to guest inquiries via phone, email, and in-person communication in a timely, professional manner
• Promote hotel amenities, local experiences, special packages, and loyalty programs to enhance each stay
• Collaborate closely with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Resolve guest concerns with empathy, creativity, and a solutions-focused mindset
• Maintain a polished, professional presence aligned with the boutique hotel’s brand and culture
• Follow safety and emergency procedures, assisting guests as needed
• Accurately handle transactions and maintain the security of the house bank (if applicable)

What We\'re Looking For...

Experience & Education:

• 1–2+ years of customer service experience required; hospitality experience preferred
• High School diploma or equivalent required

Skills & Attributes:

• Friendly, approachable, and service-driven personality
• Tech-savvy with the ability to quickly learn and navigate hotel systems and software
• Strong multitasking and organizational skills in a dynamic environment
• Excellent verbal and written communication skills
• Detail-oriented with strong problem-solving abilities
• Ability to remain calm and professional under pressure

Physical Requirements:

• Ability to stand and move throughout the shift (up to 8 hours)
• Ability to lift, carry, or move up to 30 pounds occasionally

Equal Opportunity Employer.