Guest Relations Concierge

Tommy Bahama; New York (NY); On-site; USD 23,419 - 26,174; Part time

Job summary

A retail company in New York seeks a Customer Service Associate to provide exceptional shopping experiences. Responsibilities include welcoming guests, assisting with inquiries, and providing information about promotions. Essential qualifications include a high school diploma, strong customer service skills, and experience in retail. Candidates must be able to work in varying climates and stand for long periods.

Qualifications

• Excellent customer service and communication skills are required.
• Friendly and approachable interpersonal skills are essential.
• Strong problem-solving skills and a proactive approach to customer inquiries.

Responsibilities

• Welcome guests with a warm, friendly demeanor.
• Provide information about current promotions, products, and services.
• Assist guests with locating specific products.
• Remain flexible to work outside in varying climates.

Skills

Customer service skills

Communication skills

Problem-solving skills

Interpersonal skills

Education

HS diploma required; bachelor’s degree preferred

Job description

Base Pay Range

$17.00 - $19.00 hourly

Job Description

Responsible for providing an exceptional shopping experience by creating a welcoming environment. Key duties include greeting guests, assisting with the door, responding to questions, and providing information on promotions, products and services. This role is essential to ensuring guests feel valued, well-informed and well‑taken care of.

Responsibilities

• Welcome guests with a warm, friendly demeanor.
• Thank guests as they exit.
• Provide information about current promotions, products, and services.
• Assist guests with locating specific products.
• Help with shopping bags.
• Respond to inquiries and direct guests to the appropriate sales associate or manager.
• Partner with team members to address customer needs.
• Act as a liaison between guests and store staff to ensure guests feel valued and well informed.
• Remain flexible to work outside in hot and cold climates as needed.

Essential Qualifications

• HS diploma required; bachelor’s degree or equivalent experience preferred.
• Excellent customer service and communication skills.
• Friendly and approachable interpersonal skills.
• Ability to remain calm and composed in high‑traffic situations.
• Strong problem‑solving skills and a proactive approach to customer inquiries.
• Basic knowledge of product and clear awareness of floor plan and product location.
• 1+ years of previous customer service or retail experience highly preferred.
• Keen awareness of surroundings, including body language and general hospitality.
• Ability to stand up to 8 hours per day in hot and cold climates.

Multiple factors may influence the actual pay for this role, including experience, knowledge and skills, work location and available budget.