Guest Services Greeter

ASM Global; Colorado; On-site; USD 23,000 - 32,000; Full time

Job summary

ASM Global's Colorado Convention Center seeks a Guest Services Greeter to welcome CCC and Bellco Theatre guests, guide them to their requested locations, and uphold a professional public image while interacting with staff, patrons, and vendors.

The role requires strong English communication, a high school diploma, and flexibility to work varied shifts, including days, evenings, weekends and holidays. Compensation is $20.00 per hour and duties are on-site.

Qualifications

• High school diploma or GED; some college coursework preferred.
• Excellent communication and inter-personal skills with staff, patrons, and vendors.
• Ability to read, understand, and follow directions in English; dependable and flexible.

Responsibilities

• Greet and guide guests to locations within the facility; cover reception for in-person guests and callers.
• Inform guests of amenities and walking distances when asked.
• Provide solutions to guest complaints and ensure satisfaction.
• Refer unusual questions to the Guest Services Manager or Lead for proper resolution.

Skills

Communication

Interpersonal skills

Customer service

Dependability

Integrity

English proficiency

Flexibility

Availability

Computer skills

Education

High school diploma or GED

Tools

Surface

Phone

Copier

Job description

Job Title: Guest Services Greeter

Department: Guest Services Reports to: Guest Services Manager FLSA Status: Hourly, Non-Exempt Compensation: $20.00/Hour

General Summary of Position

The Guest Services Greeter shall greet and guide CCC and Bellco Theatre guests to the requested locations. Greeter shall maintain an excellent public image for the Center as well as Bellco Theatre, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of Legends Global/CCC.

Primary Duties and Responsibilities

• Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services Coverage of reception desk for in-person guest and callers.
• On inquiry, inform guest of amenities and walking distance locations
• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction
• Refer unusual or difficult questions and problems to Guest Services Manager or Lead to ensure proper resolution.

Qualifications

To be successful in this position, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma or GED, some college coursework, preferred

Skills and Abilities

• Demonstrate excellent communication and inter-personal skills among all levels of staff and clientele.
• Provide customer service in a professional considerate manner.
• Work effectively with diverse groups of people among all levels within an organization.
• Excellent record of dependability, reliability, and integrity.
• Ability to speak, understand, and read standard English and follow directions
• Self-motivated, and flexible to change
• Available to work a varied schedule including daytime, mornings, evenings, weekends and holidays
• Computer Skills Must be knowledgeable regarding general office equipment including phone, copier and Surface

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is not subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio.

Equal Opportunity

Note Colorado Convention Center/Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.