GUEST SERVICES - FT

Century Management LLC; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Equal Opportunity Employer

Job summary

Century Hospitality is seeking a guest services associate for an on-site role in Fairfield by Marriott—Triadelphia, WV. You will check guests in/out, resolve complaints, and ensure accurate billing while maintaining top-level service standards.

The position requires knowledge of the Rewards program and ability to handle calls, reservations, and special requests. Responsibilities include maintaining lobby and public areas, assisting with laundry when needed, and following safety and appearance

Responsibilities

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Handle safe deposits by guests per established procedures.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back office area.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Pass on guest lost and found inquiries to management or supervisors.

Job description

Job Category: HSKP/GUEST SERVICES/LAUNDRY/FACILITY

Requisition Number: GUEST001489

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• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Fairfield by Marriott- Triadelphia, WV
Triadelphia, WV 26059, USA

Description

RESPONSIBILITIES

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing efforts by completing Company Tracker nightly
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40lbs.
• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

BENEFITS

• Competitive wage commensurate with qualifications.
• Medical insurance and 401(k) plan.
• Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.