GUEST SERVICES - FT

Century Management LLC; Triadelphia (WV); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Job summary

Century Hospitality is hiring at Fairfield by Marriott in Triadelphia, WV for a Guest Services/Housekeeping/Laundry role. You will check guests in and out, handle deposits and payments, and maintain a welcoming front desk.

A strong focus on guest satisfaction and knowledge of rewards programs is required. Responsibilities include assisting guests with requests, coordinating with staff for reservations, and keeping the lobby and public areas tidy and secure.

Qualifications

• Provide high quality guest service at all times.
• Handle guest complaints promptly and professionally.
• Check guests in and out efficiently and politely.
• Post charges and collect payments following cash handling procedures.
• Be knowledgeable about rewards program and promotions.
• Maintain lobby and front desk area neat and presentable.
• Move luggage up to 40lbs and handle requests.
• Adhere to company policies and dress code.

Responsibilities

• Greet guests and respond to inquiries with a friendly demeanor.
• Process check-ins/outs and manage room assignments and upgrades.
• Record guest charges, process payments, and balance cash at shift end.
• Answer calls, direct inquiries, and assist with reservations and promotions.
• Maintain lobby cleanliness and ensure security and safety standards.

Skills

Customer service

Cash handling

Check-in/out

Reservations

Phone etiquette

Team coordination

Luggage handling

Safety procedures

Job description

Job Category: HSKP/GUEST SERVICES/LAUNDRY/FACILITY

Requisition Number: GUEST001489

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• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Fairfield by Marriott- Triadelphia, WV
Triadelphia, WV 26059, USA

Description

RESPONSIBILITIES

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back office area. Work on laundry during down times adhering to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift. Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log. Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing efforts by completing Company Tracker nightly
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40lbs.
• Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

BENEFITS

• Competitive wage commensurate with qualifications.
• Medical insurance and 401(k) plan.
• Century Hospitality is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, religion, national origin, disability or protected veteran

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.