Guest Services / Front Desk Supervisor

Vision Hospitality Group, Inc.; Decatur (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A hospitality company in Decatur is seeking a Front Desk Supervisor to oversee the Front Office Team, ensuring excellent guest experiences and promoting internal growth programs. The ideal candidate will thrive in a team-oriented environment, embodying the company's culture and striving for continuous improvement. Responsibilities include managing guest impressions and assisting with team tasks when necessary.

Qualifications

• Ability to manage the first impressions of guests.
• Skills in overseeing a team and ensuring high standards.
• Innovative mindset aligned with company culture.

Responsibilities

• Assist the Front Office Manager/Operations Manager.
• Oversee the Front Office Team.
• Promote internal growth programs and company values.

Job description

Overview

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Our Culture We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

Guest Services / Front Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The Job Is Simple

Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics.