Guest Services Front Desk Specialist

Gold's Gym; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Gold's Gym in Pflugerville, TX is seeking a friendly Front Desk Team Member to warmly greet members and guests, check them in, and help maintain a welcoming club atmosphere. You will assist with member inquiries, process registrations and retail transactions, direct guests to the appropriate staff, and support daily front desk operations as directed by the Gym General Manager.

This role requires strong communication, reliability, and a professional appearance, with duties ranging from answering

Responsibilities

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

Job description

Gold's Gym in Pflugerville, TX is seeking a friendly Front Desk Team Member to warmly greet members and guests, check them in, and help maintain a welcoming club atmosphere. You will assist with member inquiries, process registrations and retail transactions, direct guests to the appropriate staff, and support daily front desk operations as directed by the Gym General Manager.

This role requires strong communication, reliability, and a professional appearance, with duties ranging from answering