Guest Service Representative - Front Desk - Homewood Suites, Dover

Lafrance Hospitality; Dover (NH); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

DailyPay

Hilton discounts

Room discounts for family

Referral bonuses

Retention bonuses

401K matching

Job summary

Homewood Suites in Dover, NH is seeking a personable Front Desk Attendant (Part-Time) to deliver exceptional guest service. You will welcome guests, handle check-ins/outs, and support a smooth operation with accurate billing and polite phone manners.

Weekend availability is required. The role offers competitive hourly pay and perks through the Hilton network, with growth opportunities and paid training as part of a dynamic team.

Qualifications

• Customer service experience is preferred.
• Hotel front desk experience is a plus but not required.
• Reliability and punctuality are essential.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor with guests.
• Check guests in and out, process payments, and note special requests.
• Answer phones professionally and assist guests as needed.
• Post charges and settle guest accounts according to procedures.
• Address and resolve guest concerns to improve satisfaction.
• Know emergency procedures and hotel policies; adhere to them.
• Show up on time for scheduled shifts.

Skills

Customer Service

Hospitality

Weekend Availability

Job description

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part -Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!

That's not all - we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $17- $19 Per Hour

Shift: 7AM- 3PM & 3PM- 11PM

Schedule: Must have Weekend Availability

Job Type: Part- Time

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, agent

• Customer Service Experience

• Hotel Experience is a plus but NOT required

• Reliability

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching