Guest Services Front Desk Attendant – Gaming Division

North Star Mohican Casino Resort; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

North Star Mohican Casino Resort is seeking a Front Office Attendant to greet guests, handle registrations, and support front desk operations on site. The role requires strong guest service, communication, and multitasking capabilities to ensure smooth check-in, effective call handling, and accurate payments.

The position offers $16.00 per hour, full-time hours, and shift differentials on 2nd and 3rd shifts, with weekend bonuses.

Qualifications

• High School Diploma or GED; required for age 19 and under.
• Courteous and friendly demeanor.
• Previous experience in a similar position preferred.
• Computer literacy and typing skills (Microsoft Word and Excel).
• Experience with hotel management software is a plus.
• Good verbal and written communication skills.

Responsibilities

• Greet and register guests at arrival and handle special requests.
• Answer and process incoming calls professionally.
• Process guest payments accurately and monitor lobby traffic flow.
• Maintain a welcoming front desk presence and report to supervisors.
• Assist with reservations and room blocks for groups.

Skills

Courteous demeanor

Friendly service

Verbal communication

Written communication

Critical thinking

Problem solving

Guest service

Organizational skills

Interpersonal skills

Typing skills

Microsoft Word

Microsoft Excel

Hotel management software

Education

High School Diploma or GED

Tools

Hotel management software

Job description

North Star Mohican Casino Resort is seeking a Front Office Attendant to greet guests, handle registrations, and support front desk operations on site. The role requires strong guest service, communication, and multitasking capabilities to ensure smooth check-in, effective call handling, and accurate payments.

The position offers $16.00 per hour, full-time hours, and shift differentials on 2nd and 3rd shifts, with weekend bonuses.