Guest Services & Front Desk Associate (Part-Time) – Growth-Ready

Holladay Hospitality Group

Indianapolis (IN)

On-site

USD 17,000 - 22,000

Part time

6 days ago

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Benefits offered by this job

401(k) plan

Healthy work-life balance

Travel/hotel discounts

Growth opportunities

Job summary

Holladay Hospitality Group is seeking a passionate Guest Services Representative for multiple part-time roles in the Indianapolis area. You will warmly welcome guests, assist with check-ins/outs, and provide top-notch front desk service to create memorable experiences.

This role includes handling payments, coordinating room assignments, and offering information on local transportation and dining options. We value exceptional customer service, a friendly demeanor, and a willingness to learn and

Qualifications

Experience in hospitality or guest-facing roles preferred.
Ability to communicate clearly and warmly with guests.
Proactive and responsive to guest needs.
Comfort with handling payments and basic administrative tasks.

Responsibilities

Consistently exceed guest expectations by delivering outstanding hospitality.
Warmly greet guests upon arrival, ensuring a welcoming atmosphere.
Handle guest check-ins and check-outs efficiently.
Provide excellent front desk services to enhance guest experiences.
Assign rooms and manage administrative tasks.
Handle mail and messages, process guest payments.
Serve as a knowledgeable resource for guests, offering information on transportation and dining options.
Accommodate general and unique guest requests.
Skillfully diffuse conflicts or tense situations with guests.