Guest Services Representative -

Holladay Hospitality Group; Indianapolis (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Healthy work-life balance

Travel/hotel discounts

Growth opportunities

Job summary

Holladay Hospitality Group is seeking a passionate Guest Services Representative for multiple part-time roles in the Indianapolis area. You will warmly welcome guests, assist with check-ins/outs, and provide top-notch front desk service to create memorable experiences.

This role includes handling payments, coordinating room assignments, and offering information on local transportation and dining options. We value exceptional customer service, a friendly demeanor, and a willingness to learn and

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Ability to communicate clearly and warmly with guests.
• Proactive and responsive to guest needs.
• Comfort with handling payments and basic administrative tasks.

Responsibilities

• Consistently exceed guest expectations by delivering outstanding hospitality.
• Warmly greet guests upon arrival, ensuring a welcoming atmosphere.
• Handle guest check-ins and check-outs efficiently.
• Provide excellent front desk services to enhance guest experiences.
• Assign rooms and manage administrative tasks.
• Handle mail and messages, process guest payments.
• Serve as a knowledgeable resource for guests, offering information on transportation and dining options.
• Accommodate general and unique guest requests.
• Skillfully diffuse conflicts or tense situations with guests.

Skills

Guest service

Customer service

Front desk

Conflict resolution

Job description

We are looking for a passionate Guest ServicesRepresentative who thrives on providing exceptional customer service, delightsin putting smiles on people\'s faces, and has a strong desire to learn and grow. We have multiple part‑time positions available.

WHY CHOOSE US?

• Opportunity to contribute to a 401(k) plan
• Enjoy a healthy work-life balance
• Travel/hotel discounts
• Growth Opportunities

WHAT WILL YOUR ROLE ENTAIL?

• Consistently exceed guest expectations by delivering outstanding hospitality
• Warmly greet guests upon arrival, ensuring a welcomingatmosphere
• Handle guest check‑ins and check‑outs efficiently
• Provide excellent front desk services to enhance guestexperiences
• Assign rooms and manage administrative tasks
• Handle mail and messages, process guest payments
• Serve as a knowledgeable resource for guests, offeringinformation on transportation and dining options
• Accommodate general and unique guest requests
• Skillfully diffuse conflicts or tense situations with guests

Holladay Hospitality Group is proud to be an equalopportunity employer, fostering a diverse and inclusive workplace whereeveryone has an opportunity to thrive.