Front Desk Associate - Home2 Suites Frankfort, KY

RAINMAKER TEAM LLC; Frankfort (KY); In loco; USD 23.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Paid time off

Hotel stay discounts

Medical insurance

Dental insurance

Vision insurance

Life insurance

Descrizione del lavoro

RAINMAKER TEAM LLC is seeking a friendly Front Desk Agent to warmly welcome guests, manage check-ins/ check-outs, and provide accurate information about services and local attractions.

You will coordinate with housekeeping, handle reservations, and maintain guest records while delivering professional, courteous service in a fast-paced hotel environment.

Competenze

• High school diploma or equivalent required
• Previous customer service or hotel experience preferred
• Basic computer skills and ability to learn hotel management software
• Strong communication and interpersonal skills
• Ability to remain professional and courteous when handling challenging situations
• Excellent attention to detail and organizational skills
• Ability to follow instructions and work independently or as part of a team
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays

Mansioni

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Conoscenze

First impression and customer service

Communication skills

Teamwork

Professionalism

Attention to detail

Multitasking

Problem solving

Stand for long periods

Formazione

High school diploma or equivalent

Descrizione del lavoro

Front Desk Agent

Job Summary

We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a key role in creating a positive guest experience by providing outstanding service during check-in, check-out, and throughout each guest's stay.

The ideal candidate is professional, detail-oriented, and comfortable working in a fast-paced hospitality environment. If you enjoy helping people and thrive in a customer service role, we encourage you to apply.

Benefits

• Paid Holidays (Full-Time Employees)
• Paid Time Off (PTO)
• Nationwide Employee Hotel Stay Discounts
• Medical, Dental, Vision, and Life Insurance

Responsibilities

• Welcome guests and provide exceptional customer service
• Process guest check-ins and check-outs efficiently
• Handle reservations, room assignments, and payment transactions
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate guest records and reservation information
• Answer phone calls and assist with general hotel information
• Follow hotel policies and procedures to ensure a smooth operation

Qualifications

• High school diploma or equivalent required
• Previous customer service or hotel experience preferred
• Basic computer skills and ability to learn hotel management software
• Strong communication and interpersonal skills
• Ability to remain professional and courteous when handling challenging situations
• Excellent attention to detail and organizational skills
• Ability to follow instructions and work independently or as part of a team
• Must be able to stand for extended periods and work flexible schedules, including weekends and holidays

Preferred Skills

• Hospitality or hotel front desk experience
• Cash handling and payment processing experience
• Ability to multitask in a fast-paced environment
• Strong problem-solving and conflict-resolution skills