Guest Services Front Desk Agent

Best Western Crater Lake Highway; Sunriver (OR); On-site; USD 21,000 - 23,000; Full time

Job summary

Best Western Crater Lake Highway is seeking a friendly, service-oriented hotel front desk agent to welcome guests and manage registrations. You’ll answer inquiries, handle reservations, and record guest information to ensure a smooth stay.

Responsibilities include check-in/check-out, providing room keys, and assisting guests with requests. The role emphasizes excellent communication and a positive guest experience in a busy hotel environment.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills.
• Experience answering telephone calls and handling stressful situations.
• 1 year in hospitality as a front desk agent or guest services is preferred.
• Experience with Microsoft Office and reservation systems.

Responsibilities

• Greet guests, register and check in/out, provide keys and room numbers.
• Answer inquiries about bookings, rates, amenities, and rewards programs.
• Maintain accurate guest account records.
• Address and mitigate guest complaints.
• Coordinate with housekeeping to prepare rooms.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Time management

Telephone handling

Problem solving

Reservation systems

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Best Western Crater Lake Highway is seeking a friendly, service-oriented hotel front desk agent to welcome guests and manage registrations. You’ll answer inquiries, handle reservations, and record guest information to ensure a smooth stay.

Responsibilities include check-in/check-out, providing room keys, and assisting guests with requests. The role emphasizes excellent communication and a positive guest experience in a busy hotel environment.