Guest Services Front Desk Agent

careers-sagehospitality; New Orleans (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Job summary

Hotel de la Poste in New Orleans' French Quarter is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, and handle reservations. The role requires accurate cash handling, proficient English, and the ability to provide timely information and assistance to guests.

The position supports delivering exceptional hospitality in a historic setting, with opportunities to upsell rooms and coordinate guest services at the front desk.

Qualifications

• Must have high school graduate level mathematical aptitude and cash handling knowledge.
• Fluent in oral and written English.
• Experience in dealing with the public and basic customer service skills are preferred but not required.
• Ability to use tact and handle stressful customer situations.

Responsibilities

• Greets and checks in arriving guests using manual and computerized methods.
• Facilitates guest checkout and close-out of accounts.
• Handles cash transactions with accuracy and maintains hotel records.
• Communicates hotel rates and information to guests and upsells rooms.
• Maintains customer relations with timely, knowledgeable responses to inquiries.

Skills

Cash handling

Customer service

English proficiency

Multi-tasking

Organized

Education

High School diploma or equivalent

Tools

Computerized cash register systems

PBX equipment

Job description

Hotel de la Poste in New Orleans' French Quarter is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, and handle reservations. The role requires accurate cash handling, proficient English, and the ability to provide timely information and assistance to guests.

The position supports delivering exceptional hospitality in a historic setting, with opportunities to upsell rooms and coordinate guest services at the front desk.