Guest Services Front Desk Agent

Highgate Hotels L.P.; Morgan Hill (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent for Courtyard Morgan Hill. You will provide attentive, courteous service from check-in to checkout, maximizing occupancy and revenue while helping guests with inquiries and local information.

Responsibilities include handling check-ins/outs, cash handling, rate awareness, and collaborating with team members. A High School diploma and basic computer skills are required, with prior hotel/guest-service experience preferred.

Qualifications

• Experience in a hotel or related field is preferred.
• Must communicate effectively with guests and colleagues.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow cash handling and credit policies.
• Be aware of all rates, packages and promotions.
• Be familiar with in-house groups and dates.
• Obtain information when taking room reservations and follow rate-quoting scenarios.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate the Front Desk computer system.
• Ensure timely completion of shift checklists and reports.
• Balance and prepare paperwork for shift closing.
• Promote promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

multitasking

verbal & written communication

guest inquiries handling

Education

High School diploma or equivalent

Tools

Front Desk software

Job description

Highgate Hotels is seeking a Front Office Agent for Courtyard Morgan Hill. You will provide attentive, courteous service from check-in to checkout, maximizing occupancy and revenue while helping guests with inquiries and local information.

Responsibilities include handling check-ins/outs, cash handling, rate awareness, and collaborating with team members. A High School diploma and basic computer skills are required, with prior hotel/guest-service experience preferred.