Guest Services Front Desk Agent

Highgate Hotels, LP; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Highgate Hotels is seeking a Front Desk Agent for Residence Inn Altamonte Springs in Altamonte Springs, FL. The role emphasizes attentive guest service during check-in, stay, and checkout, while maximizing occupancy and revenue.

The ideal candidate will have a High School diploma or equivalent, computer experience, and hospitality experience. Responsibilities include answering guest inquiries, processing reservations, and maintaining promotions and guest programs while adhering to hotel

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Must communicate effectively verbally and in writing with all employees and guests.
• Must be able to multitask and prioritize departmental functions.
• Maintain regular attendance and a professional appearance.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation and entertainment.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and use two-way radio as needed.
• Balance and prepare shift closing paperwork.
• Maintain a clean work area and guest programs.

Skills

Communication skills

Customer service

Active listening

Multitasking

Professionalism

Reliability

Discretion

Proactiveness

Flexibility

Cross-training

Computer experience

Analytical skills

Education

High School diploma

College coursework in related field

Job description

Highgate Hotels is seeking a Front Desk Agent for Residence Inn Altamonte Springs in Altamonte Springs, FL. The role emphasizes attentive guest service during check-in, stay, and checkout, while maximizing occupancy and revenue.

The ideal candidate will have a High School diploma or equivalent, computer experience, and hospitality experience. Responsibilities include answering guest inquiries, processing reservations, and maintaining promotions and guest programs while adhering to hotel