Guest Experience Specialist - Flexible Front Desk

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an enthusiastic Full-Time Front Desk Agent for the Courtyard Orlando Altamonte Springs/Maitland. The role emphasizes guest assistance during check-in and check-out, resolving guest complaints, and maintaining positive relations.

Ideal candidates have a high school diploma, previous hotel experience, and basic computer skills. The position offers competitive wages and flexible scheduling for a better work-life balance.

Qualifications

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain positive guest relations at all times.
• Process all guest check-ins and check-outs.
• Direct Bell Person to escort guests and transport luggage.

Skills

Customer service skills

Problem-solving

Basic computer skills

Communication skills

Education

High School Graduate or GED

One year previous experience in a similar position

Job description

Crestline Hotels & Resorts is seeking an enthusiastic Full-Time Front Desk Agent for the Courtyard Orlando Altamonte Springs/Maitland. The role emphasizes guest assistance during check-in and check-out, resolving guest complaints, and maintaining positive relations.

Ideal candidates have a high school diploma, previous hotel experience, and basic computer skills. The position offers competitive wages and flexible scheduling for a better work-life balance.