Guest Services Front Desk Agent

Foxhall Resort; Douglasville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality resort in Douglasville, GA, is seeking an enthusiastic Hotel Front Desk Receptionist. The successful candidate will manage room bookings, address guest inquiries, and ensure customer satisfaction. Ideal applicants should possess a high school diploma and have at least one year of experience in the hospitality industry. Strong communication and organizational skills are a must. Join our team to provide exceptional service in a welcoming environment.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Exhibits strong customer service and interpersonal skills.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Handle customer complaints as necessary.
• Manage room bookings in-person, online, and through incoming calls.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Perform regular bookkeeping duties and manage guest information.
• Check guests in and out, providing correct keys and room numbers.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

A hospitality resort in Douglasville, GA, is seeking an enthusiastic Hotel Front Desk Receptionist. The successful candidate will manage room bookings, address guest inquiries, and ensure customer satisfaction. Ideal applicants should possess a high school diploma and have at least one year of experience in the hospitality industry. Strong communication and organizational skills are a must. Join our team to provide exceptional service in a welcoming environment.