Hotel Front Desk Receptionist at Foxhall Resort Douglasville, GA

Foxhall Resort; Douglasville (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality resort in Douglasville, GA, is seeking an enthusiastic Hotel Front Desk Receptionist. The successful candidate will manage room bookings, address guest inquiries, and ensure customer satisfaction. Ideal applicants should possess a high school diploma and have at least one year of experience in the hospitality industry. Strong communication and organizational skills are a must. Join our team to provide exceptional service in a welcoming environment.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Exhibits strong customer service and interpersonal skills.
• Experience answering telephone calls and troubleshooting stressful situations.

Responsibilities

• Handle customer complaints as necessary.
• Manage room bookings in-person, online, and through incoming calls.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Perform regular bookkeeping duties and manage guest information.
• Check guests in and out, providing correct keys and room numbers.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Hotel Front Desk Receptionist job at Foxhall Resort. Douglasville, GA.

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• High school diploma, GED, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Has experience answering telephone calls and troubleshooting stressful situations

About Company: Foxhall Resort is in an 1100-acre mixed-use community. The community includes a full-service resort composed of villas, a clubhouse, amenities, outfitters, and spectacular venues for all manner of events, including corporate meetings, intimate gatherings, weddings, and reunions in world-class facilities. Bordering the Chattahoochee River on one side, wooded hills, and manicured rolling lawns on the other, Foxhall provides customers with a faraway escape experience yet is less than 25 minutes from the busiest airport in the world, and 35 minutes from downtown Atlanta. The location of the property is 8000 Capps Ferry Rd, Douglasville, GA 30135. For more information about the resort, please visit