Guest Services Front Desk Agent

Rivers Casino; City of Schenectady (NY); On-site; USD 34,839 - 38,710; Full time

Job summary

Rivers Casino's Landing Hotel is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide accurate room and rate information. You will input data into the system, verify payments, and ensure brand standards are upheld.

The role requires strong English communication, a polished appearance, and the ability to work varied shifts including weekends and holidays. Join a dynamic hotel team focused on guest satisfaction.

Qualifications

• Must be able to communicate in English.
• Excellent written and oral communication skills.
• Self-starting with an even disposition.
• Professional appearance and manner.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting information and confirming room details.
• Promote hotel branding and marketing programs.
• Handle cash, balance a house bank, and process payments.
• Close guest accounts at check out and ensure satisfaction.
• Resolve guest concerns with effective problem solving and diplomacy.

Job description

Rivers Casino's Landing Hotel is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and provide accurate room and rate information. You will input data into the system, verify payments, and ensure brand standards are upheld.

The role requires strong English communication, a polished appearance, and the ability to work varied shifts including weekends and holidays. Join a dynamic hotel team focused on guest satisfaction.