Guest Services & Facilities Coordinator

Ronald McDonald House Charities Hawaii; Honolulu (HI); On-site; USD 25,000 - 33,000; Part time

Job summary

Ronald McDonald House Charities Hawaii is seeking a Part-Time Guest Services Coordinator to oversee house operations, guest services and volunteers. The role includes frontline supervision, coordinating registrations, shuttle service, and ensuring safety across guest areas and facilities.

Shifts cover Fridays to Sundays and holidays, with additional evenings or overnights as needed. The position requires clear communication, teamwork, emergency responsiveness, and basic facility management

Qualifications

• High-school diploma or equivalent; related degree preferred.
• Strong communication with staff, volunteers and guests.
• Calm handling of sensitive or emergency situations.
• Good judgment and problem-solving ability.
• Experience managing a facility and safety systems.
• Able to use MS Word/Excel/Outlook and learn Arreva.
• Ability to lift up to 25 pounds and drive as needed.
• Valid driver’s license; comfortable operating SUVs/vans.

Responsibilities

• Maintain a safe, clean environment and follow safety policies.
• Complete daily house checklist; report repairs to staff.
• Understand and implement emergency procedures.
• Provide shuttle service to guests; maintain vehicle safety.
• Keep good relations with neighbors, vendors, community and staff.
• Communicate policies and assist guests; register and assign rooms.
• Record transactions and brief House Manager via logs.
• Balance needs of house with individual guests; support volunteers.
• Coordinate evening activities and events with staff/volunteers.

Skills

Communication

Teamwork

Emergency handling

Problem solving

Vehicle operations

Customer service

Education

High-school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Arreva (data entry)

Job description

Ronald McDonald House Charities Hawaii is seeking a Part-Time Guest Services Coordinator to oversee house operations, guest services and volunteers. The role includes frontline supervision, coordinating registrations, shuttle service, and ensuring safety across guest areas and facilities.

Shifts cover Fridays to Sundays and holidays, with additional evenings or overnights as needed. The position requires clear communication, teamwork, emergency responsiveness, and basic facility management